Return Policy

Last updated: October 2026

At Open Range Co., we want you to be happy with your purchase. If you need to return an item, please review the conditions below.

Returns

You may request a return for eligible products within 30 days of receiving your order.

To be eligible for a return, the item should:

  • Be unused and in its original condition
  • Be in the original packaging where applicable
  • Include all accessories, parts and documentation supplied with the product
  • Not be damaged due to misuse, improper installation or normal wear and tear

Some products may be excluded from return depending on their nature or condition.

How to Request a Return

Before sending anything back, please contact us through our Contact page with your order information and the reason for the return.

We will provide instructions regarding the return process.

Please do not send products back without first contacting us.

Return Shipping

Unless an item is faulty, damaged when received or incorrectly supplied, return shipping costs may be the responsibility of the customer.

If the product is confirmed to be faulty, damaged or incorrectly supplied, we will work with you to resolve the issue in accordance with applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us through our Contact page as soon as possible.

Please provide your order details and, where appropriate, photographs of the product and packaging so we can investigate the issue.

Faulty Products

If a product is faulty, please contact us so we can assess the issue and determine the appropriate solution.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including products that have been used, damaged after delivery, modified, installed incorrectly or otherwise made unsuitable for resale.

Contact

For return or refund questions, please contact us through our Contact page.